How We Work To Guarantee Best Customer Satisfaction

Customer satisfaction is our top goal. See how we always deliver clean, fresh results with care and skill. Book your service today!

At Max Hygen, your happiness isn’t just a goal—it’s our mission. I’ve seen countless homes, and one thing’s clear: people want results they can trust. That’s why we don’t leave until you’re smiling. Our process makes your furniture look clean, feel fresh, and safe to use again. And here’s something I love telling new customers—our free rework system. Yes, really! If you’re not satisfied, we’ll return and clean it again—without charging a dirham.

Understanding Our Free Rework System

Once your furniture is cleaned, it takes 6 to 8 hours to fully dry. In rare cases, a stain might reappear or new ones become noticeable. I remember once, a client called me the next day about a weird watermark on her couch—it showed up after drying. We went back the same evening and fixed it. No extra cost. That’s our rework promise. It’s valid within 1–2 days after service.

We believe in setting the right expectations. Some stains just can’t be removed completely, like:

Chemical stains
Sunlight-faded fabric
Permanent ink
Damage-based discoloration
Sensitive fabric reactions

Before we start, our technicians explain what’s removable and what’s not. We’re upfront—no sugar-coating. And if anything strange appears during drying, we own it.

Why It Matters

Builds trust with customers
Reduces worry about stubborn stains
Sets clear expectations
Shows our commitment to satisfaction

You’re not just paying for a cleaning. You’re buying peace of mind.

How Our Process Works From Start to Finish

Our deep-cleaning method follows a precise system:

Inspection
Vacuuming
Shampooing
Scrubbing
Steaming
Drying

We use professional machines and eco-friendly products. But more than cleaning—it’s about confidence. I still remember a villa in Jumeirah with a heavy pet odor. After our steps, the smell was gone, and the client hugged me. That’s why we follow this process with care.

Before we start, we:

Inspect for stains, fabric type, and damage
Share expected results
Note what might not improve
Mark the concern areas
Answer all your questions

During cleaning, we:

Use powerful stain removers and branded shampoos
Vacuum with fur-removing rollers
Apply fragrance-infused shampoo
Steam clean to kill bacteria
Extract moisture for fast drying

After cleaning:

You’ll get drying tips
We follow up in 24 hours
If needed, we come back for free

Stains We Can and Can’t Guarantee to Remove

Here’s the truth—not every stain is removable. With our methods, we handle 90% of common issues, but some marks are permanent. So, we always tell you in advance.

Stains we usually remove:

Pet urine and poop
Coffee, tea, and food spills
Sweat and body odor
Dust, fur, and minor inks

Stains we can’t always fully remove:

Ink from pens and markers
Bleach and chemical burns
Sun-fade marks
Dye transfer from jeans or clothes
Old rust or mold

Our team explains these before we begin. No shocks after drying.

Free Rework Promise: What Qualifies?

Our rework policy isn’t a gimmick—it’s our promise. If you see issues like uneven cleaning or leftover odor, we come back within 1–2 days. No excuses. No hidden costs.

Qualifying issues:

Stains reappearing after drying
Lingering smell
Patchy cleaning
Damp or soggy fabric
If you’re simply not satisfied

We log every job. So, when you call, we act fast. And our team handles reworks as seriously as the first visit.

What Makes Max Hygen Different?

There are many cleaners in Dubai. But I’ll tell you what sets us apart—how we treat you after the cleaning. I’ve heard horror stories where cleaners blocked clients after complaints. We’re not like that. We check in, follow up, and fix any issue.

We also keep photo records and can share a full feedback report. That way, you always know what was done.

More reasons people trust Max Hygen:

Certified and trained staff
Child and pet-safe products
Quick drying times
Optional stain report
Honest pricing

We’re not just wiping furniture. We’re building trust—sofa by sofa.

Why Trust Is Key in Cleaning Industry

This industry is filled with empty promises. I’ve met customers who were overcharged or ignored post-service. That’s why trust matters. We treat your space like it’s ours.

From our neat uniforms to transparent prices, we’re focused on your comfort. We never rush. And if something goes wrong? We come back.

Most of our reviews are real, and 90% of our work comes from repeat clients and referrals. That tells you something.

Our Specialty:

Long-term client focus
Transparent pricing and scope
No surprise charges
Real support anytime
Loved by families all over Dubai

Final Thoughts

We understand how frustrating it is when stains don’t budge or when cleaners vanish after getting paid. That’s why Max Hygen gives you honest advice, real results, and a backup plan if anything goes off track.

We clean. We care. We come back if needed. That’s the Max Hygen way.